SHIPPING & RETURNS
SHIPPING POLICY
Shipping costs & delivery areas
We offer free shipping for all orders within [insert country/region] – regardless of the order value.
We currently deliver to the following countries:
Austria
Belgium
Bulgaria
Germany
Denmark
Estonia
Finland
France
Italy
Croatia
Netherlands
Poland
Portugal
Romania
Sweden
Slovakia
Slovenia
Spain
Hungary
Delivery times
Once your order is received, it will be processed within 1-2 working days.
The regular delivery time is then 2–5 working days, depending on the destination and the workload of our shipping partners.
Please note that slight delays may occur during periods of high order volume (e.g. holidays or promotions).
Shipment tracking
Once your order has been shipped, you will receive a shipping confirmation via email including a tracking number. This allows you to track your delivery online at any time.
Delivery problems
Should your shipment arrive damaged or be undeliverable, please contact us immediately at:
👉 info@auren-sports.com
We will find a solution as quickly as possible.
RETURNS & EXCHANGES
Free returns
Both shipping and return shipping are completely free with us.
We want to offer you a pleasant and risk-free shopping experience.
Return period
You can return or exchange items within 30 days of receipt, provided they are in perfect, unworn condition.
This is how the return process works
Contact us via info@auren-sports.com and let us know your order number.
You will receive a free return label as well as brief instructions for the return.
Drop off the package at the designated shipping point.
Upon receipt, we will inspect the item and either refund the amount or send you a replacement.
We deliberately keep the process simple and transparent.
🌱 Sustainability in returns
Even though returns are free for you, we want to encourage responsible use of resources.
We avoid unnecessary transport and therefore recommend ordering consciously and carefully.
Returned products are – where possible – refurbished and resold to reduce waste.
We recycle or reuse packaging materials whenever possible.
By being considerate, you are actively contributing to shorter transport routes, less packaging waste, and more sustainable consumption. Thank you very much!
Refunds
After receiving and inspecting your return, the refund will be processed within 3-7 working days via the originally chosen payment method.
Exceptions
The following items may be excluded from exchange or return:
personalized items
heavily used or damaged goods
opened hygiene products
If you have any questions about returns or the sustainable processing of your products, we will be happy to help.