SHIPPING & RETURNS

Return shipping costs

You are responsible for return shipping costs, except where the law provides otherwise. Please pay sufficient postage and, where possible, use a tracked service.

Your statutory withdrawal and warranty rights remain unaffected.

 

Return period

You can return or exchange items within 30 days of receipt, provided they are in perfect, unworn condition.

 

This is how the return process works

1. Contact us via info@auren-sports.com and let us know your order number.

2. We will send you the return address and brief return instructions.

3. Send the parcel back with sufficient postage at your own expense.

4. Upon receipt, we will inspect the item and either refund the amount or send you a replacement.

We deliberately keep the process simple and transparent.

 

🌱 Sustainability in returns

We encourage responsible use of resources.

• We avoid unnecessary transport and therefore recommend ordering consciously and carefully.

• Returned products are – where possible – refurbished and resold to reduce waste.

• We recycle or reuse packaging materials whenever possible.

By being considerate, you are actively contributing to shorter transport routes, less packaging waste, and more sustainable consumption. Thank you very much!

 

Refunds

After receiving and inspecting your return, the refund will be processed within 3-7 working days via the originally chosen payment method.

 

Exceptions

The following items may be excluded from exchange or return:

• personalized items

• heavily used or damaged goods

• opened hygiene products

If you have any questions about returns or the sustainable processing of your products, we will be happy to help.